Hello, dazzling disco divas and glamorous festival lovers! Welcome to Hot Sale Disco Store, where fashion meets funk and style sparkles with every step! We’re committed to making your shopping experience as fabulous as our fashion. Below you’ll find all the groovy details about our shipping and returns policies.

🚚 Shipping Information

Order Processing Time

Once you’ve placed your order, our team works their magic to get your disco gear ready to shine! Please allow:

  • 1-2 business days for order processing

Shipping Methods & Timeframes

Standard Shipping ⚡

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipping

Free Shipping 🎁

  • Carrier: EMS
  • Available for orders over $50
  • Delivery Time: 15-25 business days after shipping

International Shipping

We ship worldwide to help all our disco lovers shine bright! Please note that we currently cannot ship to some parts of Asia and remote areas. International orders may be subject to customs fees, which are the responsibility of the customer.

💫 Returns & Exchanges

We want you to sparkle in every outfit you purchase from us! If for any reason your disco gear isn’t making you shine, we’re here to help with our fabulous returns and exchanges policy!

⏰ Return & Exchange Basics

Timeframe: We accept returns and exchanges within 15 days of you receiving your order. Don’t wait too long – the disco waits for no one!

Condition Requirements: To be eligible for return or exchange, items must be:

  • Unworn, unwashed, and in original condition
  • In original packaging with all tags attached
  • Accompanied by the original receipt or order confirmation

🚫 Non-Returnable Items

For hygiene, safety, and special circumstances, the following items cannot be returned or exchanged:

  • DISCO BRAS & BODYSUITZ (intimate apparel)
  • CUSTOM items made specifically for you
  • BLACK LIVES MATTER collection items (due to their charitable nature)
  • Any items from final sale or clearance events

📋 How to Return or Exchange

Step 1: Request Authorization

Before sending anything back, please contact our customer service team at [email protected] with your order number and the items you wish to return or exchange.

Step 2: Fill Out Our Groovy Return Form

Copy and paste the template below into your email:

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Hot Sale Disco Store Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]

Name: [Your Full Name]

Email: [Your Email Address]

Items to Return/Exchange: [Item Name], [Size], [Color] – [Reason for Return/Exchange] [Add additional items as needed]

Preferred Resolution: [Refund / Exchange for [Specific Item]]

I confirm that the items are unworn, unwashed, and in their original packaging with tags attached.

Thank you for your assistance!

Best regards,

[Your Name]

Step 3: Shipping Instructions

Once we approve your request, we’ll provide you with a return shipping address. Please note:

  • Return shipping costs are the responsibility of the customer
  • We recommend using a trackable shipping service
  • Hot Sale Disco Store is not responsible for items lost in return transit

💰 Refund Information

Refund Processing Time

Once we receive your returned items, please allow:

  • 5-7 business days for us to process your return
  • Additional 5-10 business days for the refund to appear in your account, depending on your payment method and financial institution

Refund Method

Refunds will be issued to your original payment method:

  • Visa/MasterCard/JCB: Refunded directly to your card
  • PayPal: Refunded to your PayPal account

Please note that original shipping fees are non-refundable, unless the return is due to our error.

🔄 Exchange Process

Want to exchange for a different size or style from our fabulous collections like Astral Vision Designs, Curvy Queens, or Bell Bottoms?

  • Exchanges are subject to product availability
  • If the exchange item costs more, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference
  • We’ll cover the shipping cost for your exchange item!

🌍 International Returns

Since we serve customers worldwide (except some remote areas and parts of Asia), international returns follow the same process but may take slightly longer to process due to customs. Please indicate “RETURNED GOODS” on the customs form to avoid additional charges.

💌 Questions? Let’s Chat!

If you have any questions about shipping, returns or exchanges, our customer service divas are here to help!

Email: [email protected]

Address: 2917 Parkway Drive, Tucson, US 85705

We’re committed to making your Hot Sale Disco Store experience as fabulous as our fashion! Keep sparkling and shopping with confidence!

The Hot Sale Disco Store Team ✨